1. About us
Cadeau By Fafa Ltd ("Cadeau by Fafa", "we", "us") provides gift wrapping and bespoke presentation for private and business customers.
Business address: 1 Bridge Lane, London, NW11 0EA
Email: [email protected]
Company number: 17476683
Registered in England and Wales
Registered office: 1 Bridge Lane, London, NW11 0EA
These terms apply together with the written quotation and booking confirmation we agree with you. A consumer is an individual acting wholly or mainly outside their trade, business or profession. Consumer rights mentioned below apply to those customers.
2. Enquiries and bookings
An enquiry does not reserve a date or create a booking. We will provide a quotation describing the work, materials, price, payment schedule and collection or delivery arrangements. Any quotation expiry date will be stated in it.
A contract is formed when, after you accept the quotation and these terms, we send written booking confirmation. Any deposit requirement will be explained before you accept. We will provide a copy of the agreed terms with your confirmation.
Our service covers gifts you supply. Gift purchasing, product sourcing, on-site work and other services are included only if expressly agreed in writing.
3. Prices and payment
Prices are in pounds sterling. Cadeau By Fafa Ltd is not VAT-registered and does not charge VAT. Your quotation will show the total payable, including any delivery and agreed extras. We currently accept payment by BACS bank transfer; payment details will be provided with your quotation or invoice.
Bespoke commissions for collection. We normally require a deposit of 50% of the total commission price so that we can purchase materials specifically for your order. Where specialist or high-cost materials require a larger advance payment, we may require a higher deposit. The exact amount and payment date will be stated in your quotation and agreed before you book. We will not commit to purchasing bespoke materials until the required deposit has cleared.
Collection orders. Any remaining balance is payable on collection, before we release the finished gifts. Please allow enough time for your bank transfer to clear.
Delivery orders. Full payment is required when you place your order, before we purchase materials or begin work. This replaces the deposit-and-balance arrangement above for orders being delivered.
Deposits and advance payments are credited against your total price. Their treatment if you cancel is governed by section 7; they are not automatically non-refundable simply because they fund materials.
We will seek your agreement before undertaking additional chargeable work. If payment is overdue, we may pause the work after contacting you and giving you a reasonable opportunity to pay. We will explain any effect on the agreed timetable.
4. Your gifts and instructions
Please provide accurate quantities, dimensions, wording, recipient details and any handling instructions. You must own the gifts or have permission to give them to us for wrapping.
Tell us before handover about fragile, valuable, sentimental, perishable or restricted items, including batteries, liquids and goods subject to courier restrictions. We will agree whether we can accept them and any special handling or transport arrangements. Do not send illegal or dangerous items. Refrigerated goods and live animals are not accepted.
We will take reasonable care of gifts entrusted to us. Your gifts remain your property. Where practical, we will record their quantity and visible condition at handover and contact you about any damage we notice. We do not test sealed products or guarantee the condition or performance of products purchased elsewhere; this does not exclude responsibility for damage we cause.
5. Designs, materials and approvals
We will agree the presentation and any sample or artwork approval needed before production. Please check names, spellings, messages, quantities and artwork carefully. You confirm you have permission to use any logos or other material you supply.
Hand-finished work may have small variations. Screen colours and photographs are a guide; any specific colour match must be agreed. We will ask before making a material change to the agreed design, finish or materials. If a necessary substitute is unsuitable, we will discuss an alternative or cancellation of the affected work and the refund due.
If we reproduce your approved wording accurately, later changes may cost extra; we will agree this first. We will correct our own errors without charging you.
6. Timing, collection and delivery
Tell us before booking if a date is essential. We will confirm the timetable, the date your gifts and approvals are needed, and any delivery costs. Late gifts, instructions or agreed payments may affect completion; we will discuss any revised date with you.
Collection is by appointment. Delivery, including any overseas delivery, is available only by agreement. Decorative wrapping does not replace protective transit packaging; we will agree suitable packaging where needed. For overseas arrangements, we will explain applicable restrictions and responsibility for customs paperwork, duties and charges before booking.
If we arrange delivery, please contact us about any problem and we will deal with the carrier. Using a courier does not remove our obligations to you. If you independently arrange transport, we will agree the handover details; we remain responsible for our own handling and any packaging we have agreed to provide.
Reasonable additional costs caused by incorrect addresses or missed agreed appointments will be explained and agreed before re-delivery. If a delay arises, we will notify you promptly and discuss a workable solution. Your legal remedies, including any right to cancel for a missed essential deadline, remain unaffected.
7. Changes and cancellations
Contact us as soon as possible if your plans change. We will confirm whether changes are possible and agree any price or timing adjustment before proceeding.
Once we receive your gifts. Once your booking is confirmed and we have received your gifts and the necessary approvals, we may begin the agreed preparation and wrapping. We cannot guarantee a cost-free cancellation or changes from that point. Receiving your gifts does not, by itself, remove any statutory cancellation right. If an early-start request is required under the next paragraph, we will obtain it before starting work.
Consumer cooling-off rights. For a service booked remotely or otherwise carrying a statutory cancellation right, you may cancel without giving a reason within 14 days beginning the day after the contract is made. Send a clear statement to our email or postal address before the period expires; the form below is optional.
We will only start during this period at your express request. If you then cancel, you pay only the lawful proportion for services already supplied, provided we gave the required information. You lose the service cancellation right after full performance only if you expressly requested early performance and acknowledged that consequence. Otherwise, we will respect the cancellation rights the law gives you.
We will make the cancellation refund without undue delay, within 14 days of being informed, using your original payment method unless you agree otherwise, without a refund fee.
Wrapping already completed. Subject to the consumer cooling-off rules above and your rights if something is wrong with our service, the agreed price for wrapping properly completed before your cancellation remains payable. If all wrapping is completed, this may be the full wrapping charge even if you no longer wish to give the gifts. We will not also charge for the same labour or materials a second time. Unperformed delivery or other services will be considered separately under the rules below. Completion of wrapping alone does not mean the whole contract has been fully performed if other agreed work or delivery remains outstanding.
Other cancellations and partly completed orders. After the applicable cooling-off period, or for business bookings, any cancellation charge will be limited to our reasonable, evidenced net losses caused by cancellation. These may include completed wrapping and preparation, materials already used, bespoke materials ordered for your commission that cannot reasonably be returned or reused, and unavoidable third-party charges. We will stop avoidable further work and take reasonable steps to reduce our losses once notified. We will deduct savings and recoveries, avoid double charging, provide a breakdown, and refund the remaining advance payment. A deposit is not automatically forfeited. These rules do not replace the narrower permitted charge for services supplied during a statutory cooling-off period.
We will arrange the return or collection of your gifts. Any separate return transport charge must be agreed and legally permitted. This clause does not reduce remedies where we have failed to perform the contract.
8. If we cannot complete your booking
If we cannot provide the agreed service, we will contact you promptly. You may accept an agreed alternative or cancel the affected work. We will refund payments for work not supplied and arrange return of your gifts. We will not impose a cancellation charge where we are responsible for cancelling. This does not limit any further legal remedy you may have.
9. Quality, problems and responsibility
We will carry out our services with reasonable care and skill and in accordance with the agreed brief. Please email us with your booking details and, where helpful, photographs if something is wrong. Prompt reporting helps us investigate; it does not shorten your legal rights.
Where a consumer is entitled to have deficient work repeated, we will do so without charge, within a reasonable time and without significant inconvenience. Where this is impossible or cannot be achieved on that basis, a price reduction or refund may be due, up to the full price where appropriate.
We are responsible for loss or damage caused by our breach of contract or failure to take reasonable care where that loss was reasonably foreseeable. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything the law does not allow us to exclude. These terms do not restrict statutory consumer rights.
10. Privacy and photographs
We use contact, order and recipient information to respond to enquiries and carry out bookings, as explained in our Privacy Notice. Please provide only the recipient details we need and ensure you are entitled to share them.
We may photograph the wrapping and presentation we create and use those photographs on our website, social media, portfolio and other marketing materials, unless you tell us otherwise. Our usual content shows only the wrapping and presentation. If we would like to photograph or feature the actual gift items, we will ask for your specific permission first. Images used as content will not show names, addresses, personal messages, client branding or other identifying or confidential details.
If you would prefer us not to photograph or share your wrapping, please tell us when booking or before handing over your gifts, or email [email protected]. Opting out does not affect your service. You may also contact us later to stop future use and request removal from channels we control; we will action this within a reasonable time. This arrangement does not treat silence as consent to publish personal information.
11. General
These terms are governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts of their home jurisdiction where applicable. Business disputes are subject to the courts of England and Wales.
The version supplied when you book applies to that booking. Later website updates do not retrospectively change your contract. Any agreed variation will be recorded in writing. If one provision is unenforceable, the remaining provisions continue to apply.
Optional cancellation form
Complete and send this only if you wish to cancel. You may instead send any clear statement of cancellation.
To: Cadeau By Fafa Ltd, 1 Bridge Lane, London, NW11 0EA; [email protected]
I/We give notice that I/we cancel my/our contract for the following service:
- Service and booking reference:
- Date ordered:
- Customer name(s):
- Customer address:
- Signature (only if sent on paper):
- Date: